Healthtech Innovation Insight: Digital Service Workflows via Digital Twins

In the medical technology sector, individual products are becoming increasingly interchangeable, while demands for service quality, device availability, and efficiency are on the rise. Using real-world examples, this presentation demonstrates how a digital twin for each device is becoming the foundation of modern service processes. The focus is on the user on-site: They access the relevant information directly at the device and resolve many issues independently, without an app. On the other hand, service organizations centrally manage maintenance, support, and documentation. This reduces downtime, eases the burden on service teams, and improves support for the installed base. Using concrete rollouts as examples, the presentation will highlight best practices, challenges, and the strategic role of digital twins in medical technology.

Sebastian Eberhardt is Director of Business Development at sqanit, a Munich-based SaaS company specializing in Product Lifecycle Experience (PLX). After holding positions at Goldman Sachs and in venture capital, among others, he is responsible for sqanit’s international business development and supports customers in Europe and the U.S. in digitizing their product and service processes.

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