Cancellation policy

1. revocation instructions for consumers

Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity:

2. right of withdrawal for contracts for the provision of services

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is:
For services: fourteen days from the date of conclusion of the contract
For deliveries of goods: fourteen days from the day on which you take possession of the goods

To exercise your right of withdrawal, you must contact us (Bayern Innovativ GmbH, Am Tullnaupark 8, 90402 Nuremberg, Tel: 0911-20671-0, Fax: 0911 20671-792, Mail: info(at)bayern-innovativ.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the model withdrawal form but this is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will use the same payment method for this repayment-means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

Repayment for goods

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods immediately and at the latest within fourteen days from the day on which you inform us of the revocation of this contract.

The deadline is met if you send the goods before the deadline expires.

You shall bear the direct costs of returning the goods, unless otherwise agreed.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Compensation for the value of services

If you have requested that the services should commence during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time at which you inform us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.

The right of revocation does not apply to goods that are not prefabricated and for the manufacture of which an individual selection or determination by you is decisive or which are clearly tailored to your personal needs.

The right of withdrawal expires prematurely for:

• fully provided services, if you have expressly agreed that the performance will begin before the expiry of the withdrawal period and you have confirmed your knowledge that the right of withdrawal expires upon full performance of the contract.
• digital content that is not delivered on a physical data carrier, if you have expressly agreed that the execution will begin before the expiry of the withdrawal period and you have confirmed your knowledge that the right of withdrawal expires as a result.