Marco Leipold is the Chief Operating Officer of bachmaier GmbH, a medium-sized company specializing in custom hearing aids and hearing protection solutions. In this role, he is responsible for operational processes, product management, sales, and strategic development. A particular focus of his work is the practical integration of AI into business processes. He views technology not as an end in itself, but as a tool for improving the quality of decision-making, efficiency, and organizational effectiveness. He shares his insights, among other places, on the IHK’s “Fokus Fachkräfte” podcast.