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On the trail of the customer: How can I understand and shape the customer journey?
24. April 2026
10:00 - 12:00
AdobeStock/Who is Danny,
Learn new methods in a short space of time in our method training that will take you further!
How do your customers experience the journey with your product or service? In this method training, you will learn how to take the perspective of your customer. You will learn about the stumbling blocks and opportunities on your customers' journey. We will try out the method using a practical example - "learning by doing" is the motto. From this we will derive ideas on how we can improve the offer and increase customer satisfaction.
The speaker:
Andrea Janssen is well versed in methods relating to customer-centric product development and is an experienced workshop facilitator.
