Healthtech Innovation Insight: How to develop integrative health technologies

Remote Patient Monitoring (RPM) is the use of digital technologies to improve patient care from a distance. However, current RPM solutions are often geared towards tech-savvy patients. To promote health equity, researchers have investigated how to address the socioeconomic and cognitive needs of different patient groups, but their emotional needs have been largely neglected. Prof. Jonassen and colleagues conducted the first qualitative study examining the emotional needs of diverse patients in the context of RPM. Specifically, the team conducted a thematic analysis of 18 interviews and 4 focus groups in a large US healthcare facility. The analysis identified emotional needs that can lead to four emotional tensions within and between stakeholders when developing and implementing RPM technologies with a focus on health equity.

Prof. Zoe Jonassen has been working as an assistant professor at the University of St. Gallen since August. In her work, Prof. Jonassen applies a human-centered perspective to foster synergetic relationships between people and technology. Her research focuses in particular on exploring the role of emotional and ethical factors in the development and implementation of new technologies in healthcare.

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