Your driving force is the permanently changing mobility, which demands flexibility and behavioral change from all involved and affected. Your playing field is ringed by the corner flags of industry, politics, and society and science, and includes strategies and actions that register every movement. Let's talk together about your role in the transformation process and how companies can benefit from you.
What are the most important attributes and tasks of a transformation pilot and why?
Dirk Maaß: As lotse, we show companies possible directions and support them in taking the paths that are right for them. To this end, one of our most important tasks is to listen, find solutions and then respond flexibly to requirements.
Holger Czuday: The challenges facing the automotive industry and related sectors are immense and are forcing them to act, because tomorrow's mobility is to be multimodal, environmentally and climate compatible, and highly digitalized. This is where we come in. From a purely substantive point of view, we as pilots must focus more on understanding, foresight and openness to technology. I think it is advantageous to bring two perspectives to the transformation - the technological and the human.
Jennifer Reinz-Zettler: And above all, we must always take the customer's point of view. This requires a certain sensitivity and profound market knowledge. Only then can we support our customers with a needs-based offering.
Holger Czuday: That's why it's so exciting to accompany such a change process. We set the guard rails to give companies orientation and so that they can find the right path for them.
When it comes to changes in companies, it's also about processes. How can pilots be supportive here?
Jennifer Reinz-Zettler: We have not reinvented the role of the transformation pilot, but draw on our many years of experience as an innovation facilitator in the Cluster Automotive. The deeper and more closely you look into the companies, the more complex the challenges, but also the potential.
Dirk Maaß: Even if artificial intelligence (AI) and digitized processes are becoming increasingly important, process changes still revolve around the people who have to implement it in order to create benefits for the company. As pilots, we do have a standardized process for the approach with the companies, but the implementation and analysis is always different and requires empathy, experience, perseverance and foresight.
Holger Czuday: In addition, there is the cooperation of the affected company and - if desired and useful - the involvement of various network partners. This is where our role as facilitator, inspirer and navigator comes into play.